Frequently asked questions
Can I inspect the car before buying it?
Yes, you can request an inspection service for $1,200 per car. This covers the cost of hiring an expert inspector who will contact the seller, arrange an appointment, and perform a thorough inspection of the vehicle.
Q: What kind of inspection do you provide?
A: We provide a pre-purchase used car inspection that includes the following:
- Diagnosis of the engine, transmission, ABS and airbag systems
- Mechanical inspection of the drive-train components
- Checking of the steering, suspension and brakes
- Fluid levels check
- 25 photos and 2 videos of the car
Q: How will I receive the inspection report?
A: The inspector will upload the report to us, and we will check it for errors and quality. Once it is ready, you will receive a notification to log in and view the report online.
Q: Can I request a refund?
A: We do not offer refunds for our inspection service. However, if you are not satisfied with the quality of the report, you can contact us and we will try to resolve the issue as soon as possible.
Can your cars be used in the US?
Currently, all of our vehicles are for export only. That means that all of our cars must be shipped outside of the United States. We are not offering any vehicles that can be registered in the USA.
Do you offer financing?
No. All of our cars are buy now and must be paid in full before their shipment. We can offer installments. However, that is on a case by case basis. But invoice must be settled in full before any shipping commences.
Do your vehicles run and drive?
Because we hand-pick all of our cars, we make sure to select only vehicles that run and drive. We do our best to display all of the damage that a vehicle has.
Do you have any cars that are not on your site?
Can’t find what you’re looking for? With access to thousands of vehicles from auctions, insurance companies, financial institutions, and more, Old Merchants is guaranteed to find you exactly the car you want and the price you need to be. See our page "Request a Car"
I am overseas. How do I buy a car from you?
For all of our customers, we make the process extremely easy. Our customer service is the best in this industry, from offering you the best deal to handling the shipment from port to port to handling all the paperwork. Please see our "How to buy" page